You haven't searched anything yet.
Burn Boot Camp
Client Experience Manager
Hours are Monday through Friday 5am- 12pm (approx), some evenings required between the hours of 4pm-7pm
The Client Experience Manager (CEM) is to oversee all aspects of client interaction once the client has come into the gym, been contacted by the Communications Director (CD), and or has become a member of the gym. The CEM is also responsible for the maintenance, communication of necessary repairs to Franchise Partner (FP) and any other member facing areas within the gym. The CEM is responsible for the implementation of communication that has been directed by the CD and is ultimately the point of contact between staff and the FP.
Specific areas of responsibility have been broken down below but are not limited to the following. As we adapt to new demands, performance, and gained efficiencies, responsibilities are subject to change.
The CEM works directly with the CD, head trainer, and the FP
The CEM oversees the Burn Ambassadors and Childcare staff
Meetings:
The CEM meets weekly with the other CEM’s from other partnering gyms
The CEM meets bi-weekly with their CD and head trainer
The CEM meets monthly with their CD, head trainer, and FP
Gym Operations
Staff
Retail
Client Communications
Full Time
$86k-111k (estimate)
05/03/2024
05/18/2024
The following is the career advancement route for Client Experience Manager positions, which can be used as a reference in future career path planning. As a Client Experience Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Manager. You can explore the career advancement for a Client Experience Manager below and select your interested title to get hiring information.